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You can call us with any questions, or send us an email at info@austinstonecounseling.org

How much do sessions cost?

Our fees vary based on the experience and professional level of each counselor. For specific fees please contact us. You will pay for services at the time of your appointment. We will provide you with a bill containing all pertinent codes so that you may submit it to your insurance provider in hopes you will receive full or partial reimbursement.

If you are planning to submit our services to your insurance company, you may want to contact them and discuss your “out of network” benefits. This may assist you in receiving reimbursement from your insurance company in a more prompt manner.

How many sessions will I need?

Austin Stone counselors determine the number of sessions according to your individual needs. Your counselor will work with you to determine the number of sessions recommended, although your total investment is often not known at the onset of counseling.

Do you take insurance?

While we do not submit health insurance, we provide medically coded receipts for clients who wish to file for reimbursement with their own insurance companies. Depending on your individual coverage, you may qualify for either in-network or out-of-network benefits. Please check with your insurance carrier for details about your specific coverage.

What is an advocate?

Advocates are concerned friends, family members, lay counselors, or church leaders who walk alongside counselees. These “advocates” join in the counseling process at the center and then provide help after leaving the counseling process by encouraging the counselees to apply knowledge gained during counseling.

Can I see someone immediately?

If you are unable to reach your counselor in a timely manner, you should contact a physician, a local emergency room or the local police department when necessary and appropriate by dialing 911.

What is a LPC?

A licensed professional counselor (LPC) is an individual who has satisfied all the state requirements for licensure (i.e., supervised counseling experience, passing a state licensing exam). These individuals are called to abide by ethical standards deemed appropriate by the licensing boards.

How long do sessions last?

Typically, counseling visits are offered in 50-minute sessions. Sometimes counselors will suggest longer sessions if they feel it will help progress.

Do I have to be an Austin Stone partner or member of a church?

No, it is our joy to serve the city of Austin and individuals, couples, and families regionally and around the world. We have some partner churches that we work more closely with but we welcome all people.

Are your counselors licensed?

All of the counselors at the Austin Stone Counseling Center are …

  • Licensed professional counselors (LPC), licensed by the state of Texas to practice as professionals.
  • LPC interns who have earned a Masters degree from an accredited university, and are now working towards licensure by completing the required 3,000 hours of supervised practice.
  • Practicum students currently enrolled in a counseling program, and are earning the required counseling hours needed for the completion of their degree.
  • Trained Biblical counselors with experience in vocational counseling

What forms of payment do you take?

Cash
Check
Credit Card

What is your cancellation policy?

If you do not show up for your scheduled appointment, and you have not given 24 hours notice in advance, you will be required to pay the full cost of the session.

Other questions?

If you can’t find your answer here, the best option is to give us a call.